Privacy policy
This Privacy Policy describes how hks.net.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” See the list below for more details on what we collect and why.
Device Information
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Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
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Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
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Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
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Disclosure for a business purpose: shared with our processor Shopify.
Order Information
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Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
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Purpose of collection: to provide products or services to fulfill our contract, process payment, arrange for shipping, send order confirmations and invoices, communicate with you, screen for fraud, and provide product-related communications.
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Source of collection: collected from you.
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Disclosure for a business purpose: shared with our processor Shopify.
Customer Support Information
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Examples of Personal Information collected: contact details and any communication content.
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Purpose of collection: to provide customer support.
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Source of collection: collected from you.
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Disclosure for a business purpose: not shared with third parties except where necessary or legally required.
Identity Verification Information
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Examples of Personal Information collected: government-issued photo ID (e.g. driver’s licence, passport), name as shown on ID, and related order details.
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Purpose of collection: to verify the identity of the payment cardholder and/or the recipient, to prevent fraud and ensure secure order processing.
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Source of collection: collected from you when requested.
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Disclosure for a business purpose: securely stored for internal use only; not shared with third parties except where required by law.
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Retention period: ID information is securely retained for up to three (3) months, after which it is automatically and permanently deleted.
Verification Requirement Acknowledgement
By placing an order through our website, you agree to provide valid photo identification upon request for verification purposes. Failure to provide this information when required may result in order cancellation and a full refund.
Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help provide our services and fulfill our obligations to you. For example:
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We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
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We may also share your Personal Information to comply with applicable laws and regulations, respond to legal requests (e.g. subpoenas or search warrants), or protect our legal rights.
Behavioural Advertising
For more information on how targeted advertising works, please visit the Network Advertising Initiative’s (NAI) educational page:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of targeted advertising via the following links:
You may also opt out via the Digital Advertising Alliance:
http://optout.aboutads.info/
Using Personal Information
We use your Personal Information to provide our services to you, including offering products for sale, processing payments, fulfilling orders, and keeping you informed about new products, services, and promotions.
Lawful Basis (GDPR)
If you are a resident of the European Economic Area (EEA), we process your personal information under the following legal bases:
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Your consent
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The performance of the contract between you and us
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Compliance with legal obligations
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Protection of your vital interests
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Tasks carried out in the public interest
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Our legitimate interests, which do not override your rights and freedoms
Retention
When you place an order, we retain your Personal Information unless and until you request deletion. For ID verification specifically, related information is retained securely for three (3) months and automatically deleted thereafter.
Automatic Decision-Making
We do not engage in fully automated decision-making that significantly affects you. Shopify uses limited automated processes (e.g. IP or credit card denylisting) to prevent fraud.
Cookies
Most cookies we use are persistent and expire between 30 minutes and 2 years. You can manage cookies through your browser settings. Visit www.allaboutcookies.org for more info.
Do Not Track
We do not alter our data collection or usage practices when we detect a “Do Not Track” signal from your browser, due to lack of industry standards.
Changes
We may update this Privacy Policy to reflect changes in our practices or for legal and operational reasons. Please review periodically for updates.
Contact Us
For any questions or concerns, please contact us at:
📧 info@hks.net.au
📍 Shop 79A Sunnybank Plaza, Sunnybank QLD 4109
Last updated: 2 May 2025
If you are not satisfied with our response to your complaint, you may contact your local data protection authority or the Queensland authority here:
https://www.qld.gov.au/law/fair-trading